Spring has sprung in Charlottesville! If you didn’t get a jump on spring cleaning, there’s no avoiding it now. While you may be tempted to start by boxing up old files or dusting cobwebs out of corners, I suggest you start by cleaning up your most public interface: your website. Some of these suggestions may be obvious, but I know that many of you rely on volunteers or staff who are not web developers and have little, if any, website experience. Often, nonprofits’ websites are created by a professional firm and then managed and updated in house. Make sure that over time, your site hasn’t become cluttered or disorganized.
Put on a Different Hat
In your position, there are probably a few pages that you visit regularly and others that you never see. Ask a friend who is not affiliated with your organization to help. Come up with a few scenarios and consider how your site looks and feels to different constituents, such as:
- A supporter looking to make a donation
- A board member looking to contact a staff member
- Someone needing assistance who is trying to figure out where to start
- Someone who wants to volunteer
- A local business that wants to provide support
- A former volunteer who wants to know what’s going on at the organization
Check Your Links
Just last week, I visited a local nonprofit’s website to browse a directory of resources. None of the links worked because of a typo in all of the urls (there was an extra www.) Take a couple of minutes and use a tool like Link Checker to make sure that all of your links are functioning.
Clean Up Your Sourcecode
Do you know what what HTML tags to use where, and what content to place within them? Doing this correctly can have a significant impact on how your website looks on the search results page when someone googles you. Confused? Google Grants offers some useful advice.
Make sure the volunteer/support sections of your site are visible and easy to access. You don’t want anyone clicking around trying to figure out where to make a donation. A simple solution is to add a donate/donations tab to your navigation bar.
Update Your Content
Have someone take the time to read through your website. This is a great job for an intern or new volunteer. Is your content up to date and relevant? All too often I find staff listings, email addresses, and phone numbers that are incorrect or need to be updated.
What are your web traffic statistics? How are visitors finding your site? What are they clicking on? How long are they staying there? If you’re not hooked up to Google Analytics (or a similar monitoring tool), you could missing some very valuable information about how your website is functioning as a marketing tool.